Rujukan Laman

How m4d Handles Your Personal Data

At m4d, the way we collect and use your personal data is governed by clear rules — you get to know exactly what we hold, why we hold…

Data collected with your consentTouch 'n Go, GrabPay, Boost dan FPX transaction records securedRight to access your data at any timeRetention periods clearly statedContact us to correct or delete

Browse Lobby Read FAQ

What This Privacy Policy Covers

m4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect personal data when you open an account, make a deposit via Touch 'n Go, GrabPay, Boost dan FPX, or contact our support team. The data we collect includes your name, email address, contact number, device identifiers, and transaction history. We use this data to

1
process your payments, verify your identity, and keep your account secure. We do not sell your personal data to third parties. Any sharing is limited to payment processors, fraud-detection partners, and regulators where required by law applicable in your jurisdiction. Your data is stored on servers
2
with encryption at rest and in transit. Retention periods depend on the type of data: account records are kept for the duration your account remains open plus any period required by applicable Malaysian law, while cookie data is cleared on the schedule described in our cookie
3
section below.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

PERLINDUNGAN DATA KAMI

How We Protect and Manage Your Data

Every layer of our data handling — from the moment you tap to pay with Touch 'n Go to the moment a withdrawal is verified — is built around minimising what we…

Data Minimisation

We collect only what is necessary to run your account and process payments. If a piece of information is not needed for a specific function, we do not ask for it. This keeps your data footprint on our systems as small as possible.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust your cookie preferences at any time through the banner shown on your first visit or through your browser settings.

Account Security

Your account password is hashed using a one-way algorithm — we cannot read it, only verify it. Two-factor authentication is available and we recommend enabling it from your security settings page after you log in.

Retention Schedule

Active account data is retained while your account is open. If you request deletion and there is no legal obligation requiring us to keep records, we remove your data within 30 days and confirm this by email.

Third-Party Sharing

We share your data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX integrations, identity-verification services, and any authority that lawfully compels disclosure under applicable Malaysian regulation.

Your Rights and Requests

You have the right to access a copy of your data, correct inaccuracies, object to certain processing, and request erasure where no legal obligation prevents it. Submit any of these requests via live chat, email, or your account portal.

Your Privacy Questions Answered

These questions cover the most common things you may want to know about how m4d handles your personal data, from what we collect to how you can ask us to delete it.

We collect your name, email address, date of birth, contact number, and the device information your browser sends automatically. When you make a deposit, your payment provider — such as Touch 'n Go or GrabPay — also shares transaction references with us for verification.

We share data only with payment processors (Touch 'n Go, GrabPay, Boost dan FPX integrations), identity-verification partners, and any authority that lawfully requires it under Malaysian law. We do not sell or rent your information to third-party marketers under any circumstances.

We keep your account records while your account is active and for any additional period required by applicable law. If you request deletion and there is no legal hold on your record, we complete the removal within 30 days and send you a written confirmation.

Yes. Log in and go to Settings, then Privacy, and select the data export option. Your data will be packaged and made available to download within 72 hours. Alternatively, you can email our privacy team and we will prepare the export for you manually.

Most contact details can be updated directly from your profile settings. For documents that affect identity verification — such as your registered name or date of birth — contact us via live chat or email and our team will walk you through the correction process.

We use session cookies for authentication, analytics cookies to improve page performance, and preference cookies to remember your settings. You can manage or withdraw consent via the cookie banner on your first visit or through your browser's privacy controls at any time.

Reach our privacy team directly via live chat or our dedicated privacy email address. We acknowledge all complaints within 48 hours. If you are not satisfied with our response, you may escalate to the relevant data-protection authority under Malaysian law.

How m4d Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Data

Data Minimisation

Cookie Management

Account Security

Retention Schedule

Third-Party Sharing

Your Rights and Requests

Your Privacy Questions Answered

01 What personal data does m4d collect when I open an account?

02 Does m4d share my data with anyone outside the platform?

03 How long does m4d keep my account data?

04 Can I download a copy of the data m4d holds about me?

05 How do I correct inaccurate information in my account?

06 Does m4d use cookies and how can I control them?

07 Who can I contact if I believe my privacy rights have been breached?

Related Pages